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Support

Who to ask

  • Something about your own account, such as a missing menu item, a role, an invitation or a password: contact your organization administrator. They manage users and roles for your organization. See Users and Roles and permissions.
  • Customer Portal users: contact your customer's administrator first. They can add you, change your role and resend your invitation.
  • Something about the organization itself, such as sign-in not working for everyone, email not being sent, or a screen that looks broken for the whole company: ask your organization administrator to contact the platform administrator.
  • Platform administrators: see System and your organization's Organization page for health and set-up checks.
  • Drivers: message your dispatcher from Messages in the driver app, or ask your supervisor.

What to tell them

A good report gets a fast answer. Include:

  1. Which portal and which screen you were on. The title at the top is enough.
  2. What you were trying to do, and what you expected.
  3. What happened instead, including any message on screen word for word.
  4. Which organization (and, in the Customer Portal, which customer) you had selected.
  5. The order number, trip or invoice reference, if there is one.

If the guide is wrong

If a page does not match what you see, or the ? icon opens the wrong page, tell your organization administrator and name the screen. See Using the help icon.