Glossary¶
Words used in the platform, in alphabetical order. Statuses are explained in Statuses and stages, not here.
Activity¶
One pickup or delivery stop on a trip. Also called a stop.
Adjustments¶
Credits or discounts that change what a bill comes to.
Approval authority¶
The level of finance sign-off a person holds (Finance Officer, Finance Manager or CFO). The value of a settlement decides which level is needed to approve it.
AR and DSO¶
AR (accounts receivable) is money customers owe you. DSO is the average number of days customers take to pay.
Audit log¶
The recorded history of actions on an organization: who did what, when, and from which address.
Availability window¶
A time during which a vehicle, driver, dock or site may be given work. It can be a weekly schedule or a one-off exception.
Background job¶
Work the platform runs behind the scenes, such as provisioning or a database update. It shows as queued, running, succeeded or failed.
Bill¶
One document that gathers a customer's invoices for a billing period.
Billing period¶
The date range a bill covers.
Block capacity¶
Closing a dock, or all docks at a site, for a time range so nothing can be booked.
Breach penalty¶
The share of revenue given back to a customer when on-time performance falls below the agreed floor. See Rebate floor.
Capacity reserve¶
The percentage of a vehicle's capacity that planning must leave unused.
Compatibility rule¶
A planning rule that allows, warns about or blocks a type of cargo on a type of vehicle.
Contract version¶
Every revision of a contract is a new version. Old versions are kept.
CORS origins¶
The web addresses allowed to upload files straight from a browser into an organization's storage. Set in the Admin portal Settings.
Credit note¶
A correction to an issued invoice. Issued invoices and approved settlements are corrected this way, never edited.
Customer administrator¶
The first user of a customer in the Customer Portal. They manage that customer's other users and roles.
Decline¶
Refusing an order at intake. The reason is kept on its history and shared with the customer.
Decommission¶
Permanently retiring an organization. It can never be enabled again.
Delivery¶
One trip GWC runs for an order, created once the order is assigned to a vehicle. It is numbered separately from the order.
Delivery note¶
A document that lists what was delivered. One of the document types in the Customer Portal Documents library.
Delivery window¶
A time slot at one of your docks that a carrier asks for in order to deliver goods to your site.
Depot¶
The base a route starts and ends at.
Dock¶
A loading or unloading bay at a facility. It can be for loading, unloading or both.
Driver document¶
A record of a driver's paperwork — Driving License, National ID, Passport, a permit — kept once and shown on both the Fleet screen and in the Driver app. The Driving License is also where the driver's licence expiry comes from. See Fleet and drivers.
Driver no-show¶
A trip whose driver has not turned up in time. The Dispatch board flags it.
Driver score¶
A rating out of 100 that falls with each driving violation. A driver with fewer than 8 hours driven is shown as "not rated".
Email provider¶
The service an organization uses to send its email: SMTP, SendGrid, Mailchimp Transactional, Microsoft 365 or SMTP with Microsoft sign-in. One is active at a time.
ETA¶
Estimated time of arrival.
Exception¶
Something that went wrong. The word is used in four places: an order in the Exception stage; a planning exception raised by the optimiser (Blocking, Warning or Advisory); a trip exception worked through from Reported to Closed; and a stop the driver reports as a problem. In a schedule, an exception is a date that replaces the standing weekly pattern. See Statuses.
Facility¶
A physical site of yours, such as a warehouse, distribution centre or store. Also called a site on the Saved locations screen. See Master data.
Feature flags¶
Switches that turn optional features on or off for one organization.
Freight unit¶
A group of orders consolidated and handled together before vehicles are assigned.
Freight unit build rule¶
A rule that says which order details must match for orders to be consolidated, or kept separate.
Geofence¶
A shaded area on the map, such as a depot or customer site. Leaving one without an order that explains it is a zone breach.
Geo-code¶
The latitude and longitude of a place.
Gross margin¶
Revenue less cost, as a percentage.
Handover log¶
The list on the Overview of items routed to each team this shift.
Hours limit¶
A driver's daily driving limit of 11 hours. Between 9 and 10 hours is monitor; 10 or more is immediate action.
Identity provider¶
The service that handles sign-in. Each organization has its own separate space in it.
Inspection currency¶
Whether a vehicle's pre-trip inspection is still valid. An inspection stays valid for 14 days.
Intake¶
The first stage of an order, where it is checked and accepted or declined.
Invitation¶
An email link that lets a new user choose their own password. It works once and expires after 7 days.
Invoice¶
A tax invoice for one order or one approved settlement.
Live tracking¶
Seeing a vehicle's position on a map. It must be switched on for the customer's account and needs an assigned vehicle.
Master data¶
The lasting records your work depends on, such as depots, vehicles, drivers, facilities, docks and equipment.
MHE¶
Material-handling equipment: forklifts, pallet jacks, cranes and similar, held per dock.
Migration¶
An update to an organization's database so it matches the latest version of the application.
Migration lock¶
A short hold that stops two migrations running on the same organization at once. It shows as Free, or held until a time.
Night-driving qualification¶
Whether a driver is allowed to drive at night.
Odometer¶
The truck's distance reading. The driver app refuses a reading lower than the last one.
Off route¶
A vehicle is away from its planned route. The vehicle panel shows a red flag beyond 800 metres.
Optimiser¶
The planning engine that proposes routes for a batch of orders.
Order¶
A request to move goods between two locations.
Order type¶
The kind of move an order is, chosen on the order form. Together with service type, vehicle type and priority it describes the job.
Organization¶
One customer company of the platform, with its own separate space, database and users. Also called a tenant.
Organization admin¶
The first administrator of a customer organization. They sign in to that organization's application, not to the Admin portal.
OTIF¶
On time, in full: the share of deliveries that arrived in the agreed window and complete.
Override¶
Going ahead despite a failed check, with the name of who authorised it and why recorded.
Planned slot¶
The window GWC has confirmed for an order.
Planning batch¶
The exact set of orders that one planning run plans.
Planning basis¶
The batch, transportation profile and rule profile chosen before a planning run.
Planning run¶
One attempt by the optimiser to turn a batch into routes. It has a run number.
Planning wave¶
A saved set of criteria used to gather orders for a batch. Empty criteria mean no restriction.
Platform admin¶
A person who may use the Admin portal. They appear there after their first sign-in.
POD¶
Proof of delivery: who received the goods, when, a signature, photos and any exception noted.
Preferred slot¶
The pickup or delivery window you ask for when placing an order.
Pre-trip check¶
The checklist a driver completes before driving. A failed item blocks dispatch until it is cleared.
Priority¶
How urgent an order is: High, Normal or Low.
Provisioning¶
Building a new organization's database, storage, sign-in space and first administrator, in ordered steps.
Publish¶
Sending a reviewed plan to dispatch. Its routes become trips and the plan is frozen.
Qatar National Address¶
The zone, street, building and unit address (the "blue plate") stored on a facility.
Rate card¶
A contract's price list. A rate slab is one price for a vehicle type and lane, or for a band of distance, weight, volume or quantity.
Rate tester¶
A tool on Contracts that shows what a given order would be charged, and why.
Readiness check¶
The checks made before a trip starts: vehicle inspection, driver duty hours, licence and night-driving entitlement.
Realm¶
An organization's own separate sign-in space inside the identity provider.
Rebate floor¶
The on-time level below which a customer earns a rebate. See Breach penalty.
Receiving site¶
A facility where inbound loads are booked against docks. It gets a dock board.
Redirect URI¶
The web address registered in a Microsoft app so Microsoft can return to the Admin portal after you give consent.
Re-plan¶
Re-sequencing a trip's remaining stops while it is under way, using Re-plan from here.
Revised slot¶
A new window GWC proposes when your preferred one cannot be met. You approve or reject it.
Revision¶
One numbered database update applied by a migration.
Role¶
A named bundle of permissions. See Roles and permissions.
Rule profile¶
A named bundle of compatibility rules and freight unit build rules, chosen in one step on the Planning board.
Seal¶
A sealed vault is locked and cannot be read until it is unsealed.
Settlement¶
Delivered work for one customer and one period, priced from the contract, which finance approves and turns into an invoice.
Shift¶
A driver's working period, opened with a starting odometer reading and closed with a summary.
Slot approval¶
Your decision on a pickup or delivery window GWC proposes. See Deliveries in the Customer Portal.
SLA¶
Service level agreement: the delivery promises for an order or in a contract, such as delivery window tolerance, response time and the on-time target.
Slug¶
The short, unique, lower-case name of an organization. It cannot be changed once created.
SSO¶
Single sign-on: lets an organization's people sign in with their company Microsoft account.
Strict time window¶
A delivery window that must not be missed. The Planning board marks it with a dark outline.
Telemetry¶
Live position reports from vehicles.
Time window mode¶
Whether planning treats delivery windows as Strict (must be met) or Soft.
Transportation profile¶
A named set of planning constraints, such as shift length, capacity reserve, time-window mode and third-party vehicles, with weights for what planning should favour.
Trip¶
One vehicle's journey for a published route.
UOM¶
Unit of measure, such as kilograms or pallets.
Utilisation¶
How full a truck is against its weight and volume limits.
Vault¶
The secure store that keeps passwords and keys. The Admin portal System screen shows whether it is available and sealed.
Violation¶
A driving event that broke a rule: overspeed, harsh braking, acceleration or cornering, leaving a geofence, continuous driving, or route deviation.
ZATCA¶
The Saudi tax authority's electronic-invoice requirement. It applies to invoices for Saudi customers.